Showing posts with label App. Show all posts

Silicon Valley startup eliminates paper receipts and helps retailers increase customer loyalty

by Deepak Sharma on Monday, January 16, 2012

Proximiant, a provider of tap and go digital receipts, launched today, introducing a private and secure way for retailers and shoppers to track purchases and earn loyalty rewards, cash rebates and coupons without paper receipts, time-consuming signup requirements or membership cards.

Retailers of any size are now able to provide customers immediate access to a variety of programs using a phone-sized USB interface transceiver from Proximiant. The free transceiver easily plugs into a store’s computerized point-of-sale system (POS) and launches within two minutes.

The transceiver’s built-in technology allows it to communicate directly with mobile phones having a Near Field Communication (NFC) chip. When consumers shop at participating stores, they can tap their NFC-enabled phones on the transceiver devices to directly collect a digital copy of their receipt and loyalty rewards.

Much attention in the NFC space has been on mobile payment applications. Proximiant focuses on enhancing the shopping experience by providing itemized receipts for easy tracking of purchases, loyalty programs and coupons, regardless how they pay.

Until the NFC-enabled phones are widely available, Proximiant is offering a bridge solution via a small tag that can be carried in a wallet or put on a key chain to allow shoppers the same tap-and-go capability.

Customers also serve to benefit from this technology through the secure “Digital Receipts” mobile app, which records all their purchases at the time of sale, so they can manage their personal spending, collect loyalty points, cash back as well as the convenience of not having to carry around paper receipts. In addition, they won’t need to provide stores with any personal information, thereby safeguarding their privacy. All loyalty points and offers can be directly redeemed at participating stores using their mobile phones.

Other benefits for consumers include:

  • Rewards, refunds and exchanges without a special loyalty card or paper receipt since images with necessary data and bar codes show up on their app.
  • Ability to quickly access old receipts by inputting the store name or product keywords.
  • Receipts that remain completely private and secure.
  • Access to Proximiant’s Web interface for receipts on their computer when they register their Poximiant account.
  • Help the environment go green by no longer using paper receipts.

“The product is a win-win for both retailers and consumers,” said Proximiant co-founder and CEO Fang Cheng. “Proximiant is the most efficient and secure way for retailers to extend their existing point of sale to an array of mobile loyalty and marketing programs without any IT overhead or customer signup process. For consumers, it makes shopping much more enjoyable and less of a hassle. The device saves companies an overhead investment and it saves customers from the time-consuming and expensive signup process.”

Cheng and co-founders Edwin Evans and Thomas Ahn, both Vice Presidents of Engineering, gave Proximiant its name to transmit the message that merchants and customers are now in much closer proximity to one another.

To date, Proximiant has signed up a dozen stores in the San Francisco area and expects the number to increase as it rolls out more trials later this month and throughout December.

“We’ve gone with a small trial launch to ensure everything is running smoothly,” Cheng said. “We expect to have about 50 retailers by year’s end, mostly in the Bay area. By spring of 2012, we envision the device being in multiple metropolitan areas.”

Consumers can download the “Digital Receipts” app in the Apple iTunes Store or Android Market. Here’s a brief video of how Proximiant works.

Lowes adds 42000 iPhones

by Deepak Sharma on Sunday, September 11, 2011

Lowes equips workers with 42000 iPhones which will be enabled for mobile calling, e-emailing and text-messaging as well as processing credit and debit card purchases. In the current fiscal Lowes will be spending $1.6 billion on technology which is 20 percent more than last year.

Lowe’s Upgrades Website, Adds 42,000 IPhones to Spur Sales

Lowe’s will spend a record amount on technology in the fiscal year through January, Brown said, while declining to say how much. The company has said it will boost overall capital spending 20 percent to $1.6 billion this year.

The retailer is replacing 72,000 computer screens with flat panels in more than 1,700 stores, increasing bandwidth for transmitting data and adding Wifi for shoppers’ smartphones, Brown said. It’s adding thousands of items for sale online and last month introduced a Spanish-language version of lowes.com and an app for the iPhone and the iPod Touch.

“Forget about the competition, we are playing catch-up with the customer psyche,” Brown, 48, said in an interview last week at a store in Mooresville, North Carolina, where Lowe’s tested the iPhone.

VIPs Love Velvet

by Deepak Sharma on Monday, December 06, 2010

Branded retail apps are hot right now—they’re sexy, but they’re also an effective way to connect with customers. A new service from ILoveVelvet, launched today, combines mobile and social media elements in app form, and allows direct engagement for fans of individual retail brands.

Velvet VIP is a branded mobile application that allows retailers to offer e-catalogs, special promotions, personal recommendations and even collection previews. The social media elements enable consumers to provide feedback directly to the retailer and share with friends via Facebook and Twitter.  Customers can even pre-order items through the app—meaning that they don’t have to put their names on a waiting list for that hot designer bag.

             

ILoveVelvet, a leading provider of technology to enhance the retail customer experience, has launched Velvet VIP, a customized retail application designed to reward loyal fans of specific brands. The application, developed for retailers and available to customers enrolled in loyalty programs, provides personalized shopping recommendations based on customer interests and purchases, along with special benefits not available to the general public.  The entire system also has built-in options to share reviews via social media.

Velvet VIP, a customer-facing adaptation of ILoveVelvet’s Velvet Suite and Velvet Store software, engages directly with customers on Apple iPads, iPods and iPhones. The retailer controls the interface branding and available content, so that customers have an encounter consistent with the in-store experience. Velvet VIP also offers a social media component, through which customers can push reviews out to Facebook and Twitter and become unofficial brand ambassadors.

Press Release.