Video: How Best Buy Uses Social Technologies To Change Internal Culture

by Deepak Sharma on Friday, April 17, 2009

Jeremiah Owyang has a video on how Best Buy uses social technologies internally. I agree with Jeremiah that success of Social Media hinges on how many employees really believe and are active users of all things Social. Check it out here, Video: How Best Buy Uses Social Technologies To Change Internal Culture.

Virtual Reality for Shopping Research

by Deepak Sharma

Virtual Reality Simulations of Stores can provide a peek into the mind of consumers while being easy on Retailers pockets. Brandweek has a story on how consumer research firms are offering programs which allow Virtual Reality simulations of Stores, Virtual Shopping, Real Results

“We instruct respondents to shop as they normally would and ask them which displays capture the most attention,” said Covkin. “Because it’s virtual, you can change things on the fly.”
Testing new products in a real store environment would be too expensive and time-consuming, Covkin said. “In the perfect world, we’d be testing everything in a real store environment. However, due to the time it takes to implement an effective test and get compliance with retailers, the cost is enormous.”

Crowdsourcing coming to Retailers

by Deepak Sharma on Sunday, April 05, 2009

Over the last couple of years, we have been seeing a surge in the crowdsourcing idea and innovation sites. Dell has Ideastorm, P&G has Connect+Develop. All the sites express their needs clearly and allows customers and partners to suggest new ideas. Retailers have picked the trend, first it was Starbuck with Mystarbucksidea, now Campbell has joined these companies by launching

From Supermarketnews:

Campbell Soup Company (NYSE: CPB) is inviting scientists, entrepreneurs and inventors to submit their ideas via a new Web site called “Campbell’s Ideas for Innovation.” The site, which can be accessed at, has been established to provide an easy way for people to submit their innovative ideas to Campbell for evaluation.

Campbell is focused on generating ideas in the areas of new products, packaging innovation, product line extensions, environmental sustainability, business processes and marketing. The company also is interested in new technologies related to sodium reduction, vegetable nutrition and healthier fats and oils.

We will see more and more retailers coming on board and using customers and partners for Idea Innovation.