Retailers continue to invest in future development despite recession

by Deepak Sharma on Sunday, May 24, 2009

According to a recent survey from SAP (done in conjunction with British Retail Consortium), more than 51% retailers are looking at different channels to increase revenue and are moving online in a big way. Another big outcome was the fact that 54% of respondents to the survey believe that focusing on improving the customer experience will be the key driver to surviving the downturn.

Read More: Improving the customer experience is key to surviving the downturn

One comment

Absolutely. There's been a huge shift to purchasing based on value. Thanks for blogging, Deepak!

by Ryan W. on 8:07 PM. #