Sunday, May 24, 2009

Retailers continue to invest in future development despite recession

According to a recent survey from SAP (done in conjunction with British Retail Consortium), more than 51% retailers are looking at different channels to increase revenue and are moving online in a big way. Another big outcome was the fact that 54% of respondents to the survey believe that focusing on improving the customer experience will be the key driver to surviving the downturn.

Read More: Improving the customer experience is key to surviving the downturn

Posted by Deepak Sharma at 10:41 PM

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1 comments:

Ryan W. said...

Absolutely. There's been a huge shift to purchasing based on value. Thanks for blogging, Deepak!

8:37 AM

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About Me

Deepak Sharma is a technologist working in Tata Consultancy Services which is one of the world’s largest providers of information technology, consulting, services and business-process outsourcing. While not dabbling in Technology, Deepak is found doing Program Management.
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The information in this weblog is provided "AS IS" with no warranties, and confers no rights. This weblog does not represent the thoughts, intentions, plans or strategies of my employer. It is solely my opinion. Inappropriate comments will be deleted at the authors discretion.